Events on September 14, 2011

This is part one (1) in a three (3) part series.

Unit One: Best Practices in Building Customer Relationships - 3 Hours
September 14
Bemidji State University - Bridgeman Hall 204

1. Establishing a vision for customer relationship building
2. Listening
3. Effective use of questions
4. Presenting information
5. Effective language
6. Concluding interactions
   

Unit Two: Professionalism - 3 Hours
This course is held on September 21
Bemidji State University – Bridgeman Hall 204

Unit Three: Dealing with Difficult and Diverse Customers* - 3 Hours
This course is held on September 28
Bemidji State University – Bridgeman Hall 204

*Adapted from Goetsch, D.L., & Davis, S.B. (2004). Effective Customer Service. Upper Saddle River, NJ: Pearson Education.

Fee:

$ 75 for the series

Location:

Bridgeman Hall 204