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Events on September 14, 2011

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Date Name Time
Sep 14, 2011 Customer Service Series - Unit One 9:00 am - 12:00 pm
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This is part one (1) in a three (3) part series.

Download the registration form.

Unit One: Best Practices in Building Customer Relationships - 3 Hours
September 14
Bemidji State University - Bridgeman Hall 204

  1. Establishing a vision for customer relationship building
  2. Listening
  3. Effective use of questions
  4. Presenting information
  5. Effective language
  6. Concluding interactions

Unit Two: Professionalism - 3 Hours
This course is held on September 21
Bemidji State University – Bridgeman Hall 204

Unit Three: Dealing with Difficult and Diverse Customers* - 3 Hours
This course is held on September 28
Bemidji State University – Bridgeman Hall 204

*Adapted from Goetsch, D.L., & Davis, S.B. (2004). Effective Customer Service. Upper Saddle River, NJ: Pearson Education.

Fee:
$ 75 for the series
Location:
Bridgeman Hall 204