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|Sep 14, 2011||Customer Service Series - Unit One||9:00 am - 12:00 pm|
This is part one (1) in a three (3) part series.Download the registration form.
Unit One: Best Practices in Building Customer Relationships - 3 Hours
Unit Two: Professionalism - 3 Hours
Unit Three: Dealing with Difficult and Diverse Customers* - 3 Hours
*Adapted from Goetsch, D.L., & Davis, S.B. (2004). Effective Customer Service. Upper Saddle River, NJ: Pearson Education.