It's not to late to invest in yourself with any of the courses we are offering. Come check out the great opportunities we have available in August and September to finish up the summer.

Microsoft Word 2007
This is a one-week online course designed to assist users of previous versions of Word become comfortable and efficient using Word 2007. The course focuses on the program's new user interface. This course starts on August 18th and the cost is $75.00. For more information please click here. 

Boiler Operator License- High and Low Pressure
This offering is for those interested in high and low pressure boiler operation. This course will be held every Monday and Thursday from 5:00pm to 9:00 pm starting on September 8th 2011 and ending on October 10th 2011. This 40 hour course prepares the participant for the State Boiler's Exam that will be held In Detroit Lakes on 20-Oct-2011. Download theregistration form. This course starts on September 8th and the cost is $425. For more information please click here.

How to be a Consultant
Class participants in this online course will learn how to begin the process of becoming a consultant and devise a strategy for success as well as things to avoid. This course begins on September 12 and runs through October 16, 2011. Students will learn what it means to be a "consultant business" and in charge of everything from marketing to contracts. Participants will learn the importance of building relationships and the importance of selling their value. Venture into the world of consulting! This course starts on September 12th and the cost is $350.00. Click here for more information and to register.     

Successful Sales and Effective Marketing
This online course will allow you to recognize opportunities in your community to build and expand relationships important to sales and marketing. Success in sales and marketing means fully understanding your own company or business, your own product or service, which ultimately provides a deeper comprehension of sales/marketing. Once you believe you understand your business or company, you will learn how social factors affect the industry. This course will provide skills and knowledge that can be applied to performance in sales and to activities in marketing. This course starts on September 12th and cost is $350.00. Click here for more information and to register.

Customer Service Series- Unit One
This is part one (1) in a three (3) part series.

Unit One: Best Practices in Building Customer Relationships - 3 Hours 
September 14
Bemidji State University - Bridgeman Hall 204

1. Establishing a vision for customer relationship building
2. Listening
3. Effective use of questions
4. Presenting information
5. Effective language
6. Concluding interactions 

Unit Two: Professionalism - 3 Hours
This course is held on September 21
Bemidji State University - Bridgeman Hall 204

Unit Three: Dealing with Difficult and Diverse Customers* - 3 Hours
This course is held on September 28
Bemidji State University - Bridgeman Hall 204

Fee: $ 75 for the series

*Adapted from Goetsch, D.L., & Davis, S.B. (2004). Effective Customer Service. Upper Saddle River, NJ: Pearson Education.  

Watch our calendar for other great opportunities to help you graduate to a higher level!

The mission of Optivation is to create opportunities through workforce development. Click here to let us know how we can better accomplish this mission and support your business success via our customized training programs, multimedia development, and other services. Upon request this document can be made available in alternate formats, please contact Optivation for assistance. If you are taking a class from Optivation and need a reasonable accommodation for a disability, such an accommodation can be made available upon advance request. Please contact us as soon as possible. For TTY communication, contact the Minnesota Relay Service at 612-297-5353 or 1-800-627-3529.

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